Verizon Wireless sued over moto v710
A class action lawsuit filed by California based Kirtland and Packard LLP has recently gone national. Allegedly, Verizon Wireless mislead customers by marketing the Motorola v710 as Bluetooth capable. While the handset features some bluetooth capability, many of the most useful bluetooth features have been disabled by Verizon. The firm is seeking a full range of damages and restitution, which is available to anyone who purchased a v710 from Verizon Wireless with the intent of using it's bluetooth capabilities.
Its good to see consumers finally standing up to cell phone companies. The way the system works now, Verizon and other companies have no incentive to offer any level of customer service. With lengthly contracts and excessive termination penalties, most customers don't have the nerve to walk away from a cell phone contract. A lawsuit like this could get the ball rolling and force cell phone companies to increase the level of customer service they provide.
[via engadget]
posted by Chris Simmons @ 4/11/2005 03:47:00 AM
4 Comments:
Im glad people are starting to stand up to cell phone companies! Their customer service is horrible and the companies know you are stuck in the contract. Its very annoying. What is bluetooth anyway? I keep hearing about it but im not sure what it is.
Bluetooth is a wireless standard which is good for short range/low bandwidth data transmission. Its very popular for use with cellphone headsets because it offers both low cost and low power consumption . If you have a bluetooth headset you can make calls while your cellphone is in your pocket or up to 30 feet away.
Bluetooth is also useful for wirelessly syncing your cellphone or PDA with your PC. This is the functionality which Verizon crippled on the v710.
Yeah so I love Verizon's service and still have a Verizon phone, but their attitude is pretty annoying. When I went to renew my contract last summer, I asked them why they didn't have better phones or deals like the other cell phone companies do. Basically the guy told me that they don't have to compete with other providers because they have the best network ..i.e..they don't care! I'm not so surprised about the bluetooth false advertising. At the Lexus dealership, we don't even recommend Verizon blue tooth phones for our Navigation systems. We tell our customers to guy Cingular. Blue tooth is a really amazing technlogy and it coordinates up to nav really well. You can pick up and hang up calls merely by touching a button on your steering wheel. Your phonebook transfers right into your nav system and then you can dial out through the actual car rather than phone. It's kind of hard to describe without being there, but it's really cool. I have seen a big surge in customers asking about bluetooth technology in our cars in the last couple of months, so it's definitely gaining in popularity.
I feel like a lot of large companies across many different industries use this type of false advertising. I'm glad to see that people are reacting to this and being heard. It reminds me of the Blockbuster "no late fees" ad campaign, which they are also currently getting sued for because it is misleading.
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